• 10-11 May 2019
    FORBES SHOWGROUNDS

VANFEST IS A CASHLESS EVENT

We’re streamlining your festival experience so you can spend less time queuing at the bar, and more time enjoying the music. It will ensure speed of service, increased security and ease of transactions at the many bars, food outlets and vendor stalls.

When you arrive at the festival, your ticket will be swapped for a wristband which must remain on your wrist for the duration of the event. This wristband will act as your ‘digital wallet’ within the VANFEST ground, as well as your ticket for Day 2 if you have purchased a weekend pass. You MUST NOT remove the wristband overnight or your ticket will become void.

Top up before you arrive so you can head straight to the bar when the festival opens.  Over the weekend you can top up at one of our on-site top up stations, or use the VANFEST online portal on your smartphone. A one-off activation fee of $3.50 will be charged to you the first time you add funds to your wristband.

All food, drinks and merchandise purchased at VANFEST need to be paid for using our simple, tap-and-go wristbands.

CAN I USE CASH TO PAY FOR FOOD AND DRINKS IF I HAVEN’T LOADED ANYTHING TO MY WRISTBAND?

VANFEST 2019 is a ‘cashless’ festival. In other words, to buy food, drinks or merchandise at the event you will need to use funds that have been loaded to your tap-and-go wristband. Cash and EFTPOS payments WILL NOT be accepted by any vendors at the event.

WHAT IS A ‘CASHLESS FESTIVAL’? HOW DOES IT WORK AT THE EVENT?

-Preload your wristband online with card, or onsite with cash or card

-Pay for drinks, food & merch with your wristband

-Claim a refund on any unused credits online after the event

WHY ARE WE GOING CASHLESS?

Faster queues cut down your waiting time for food and drinks.

Uninterrupted bar service – bar eftpos machines need the internet (which often overloads at events), while RFID will work online/offline.

Less hassle – Leave your belongings at your campsite.

Safer way to pay  – Gone are the days of withdrawing hundreds of dollars, only to lose it on day one. RFID = no lost cash. All top up stations will have card services.

HOW MUCH SHOULD I LOAD ONTO MY WRISTBAND?

We would recommend loading a minimum of $50.00 to your wristband at initial top-up in order to maximise your experience at VANFEST.

HOW DO I KNOW HOW MUCH I HAVE LEFT ON MY WRISTBAND?

You can ask any vendor or top-up staff member to scan your wristband to see how much credit you have remaining. You can also register and log in to our online portal, and check your balance there.

Sign-up for an account here: https://vanfest2019.gettoken.com

IS THERE A COST TO ME?

In order to make use of the awesome benefits that cashless provides (mainly shorter wait times at the bar for you!), a one-time activation fee of $3.50 will be deducted from your initial top-up.

So if you add $100 to your wristband the first time you top-up, you’ll have $96.50 left to spend. Each consecutive time you add funds to your wristband, 100% of the funds you add will be yours to spend at the bar.

Please also note that all card transactions will also incur a 1.2% surcharge.

SKIP THE TOP-UP QUEUE: PRELOAD ONLINE NOW

-Sign-up for an account here: https://vanfest2019.gettoken.com

-Link your number ticket barcode. Please note that once you link your ticket, you can not link it to a new account.

-Now select top up and select the amount you want to top up. Top up as much as you like, refunds available online.

-Enter your credit card info and confirm!

Where can I top up?

The VANFEST top up portal is now live! Create an account and top up online before you arrive so you can head straight to the bar. At VANFEST you can load currency onto your wristband using either cash, debit or credit card at one of our on-site top up stations. Over the weekend, you can also top up using the VANFEST online portal on your smartphone. 

Create account to top up online: https://vanfest2019.gettoken.com

CASHLESS WRISTBAND REFUNDS

Make sure you hold onto your wristband after the event and head to the VANFEST portal between Monday 13th May and Friday 17th May to claim your refund. Sign in to claim here: https://vanfest2019.gettoken.com

Please note, there will be a $1 processing fee for refunds. If you have less than $4.99 remaining on your wristband, we are unable to process a refund.

Refunds for any unused balance on your wristband will be processed back to your account within 5 working days after the portal closes, unless there is an error in the details you provide which will delay the process.