• 10-11 May 2019
    FORBES SHOWGROUNDS

VANFEST IS A CASHLESS EVENT

VANFEST will operate a digital currency for the 2019 event to ensure speed of service, increased security and ease of transactions at the many bars, food outlets and vendor stalls. Most importantly, there will be reduced wait times, and no need to count out coins for beers as your friends get thirsty for your round!

When you arrive at the festival, your ticket will be swapped for a wristband which must remain on your wrist for the duration of the event. This wristband will act as your ‘digital wallet’ within the VANFEST ground, as well as your ticket for Day 2 if you have purchased a weekend pass. You MUST NOT remove the wristband overnight or your ticket will become void.

After entering the festival, you will be able to load currency onto your wristband using either cash, debit or credit card at one of our top-up tents, or via a roaming top-up operator. A one-off activation fee of $3.50 will be charged to you the first time you add funds to your wristband.

All food, drinks and merchandise purchased at VANFEST need to be paid for using our simple, tap-and-go wristbands.

CAN I USE CASH TO PAY FOR FOOD AND DRINKS IF I HAVEN’T LOADED ANYTHING TO MY WRISTBAND?

VANFEST 2019 is a ‘cashless’ festival. In other words, to buy food, drinks or merchandise at the event you will need to use funds that have been loaded to your tap-and-go wristband. Cash WILL NOT be accepted by any vendors at the event.

WHAT IS A ‘CASHLESS FESTIVAL’? HOW DOES IT WORK AT THE EVENT?

When you arrive at Vanfest, your ticket will be scanned and swapped for a wristband at the front gate. Your wristband needs to remain on your wrist for the duration of the event.

Once inside the event, you will be able to purchase currency to load onto your wristband using exact cash or credit/debit card. Look out for one of our top-up tents or friendly top-up staff who can help you do this.

Once you have loaded currency onto your wristband you can visit any of the food, drink or merchandise vendors on-site. Let them know what you would like to purchase and they will scan your wristband in order to deduct the correct amount – and then it’s time to enjoy your purchase!

HOW MUCH SHOULD I LOAD ONTO MY WRISTBAND?

We would recommend loading a minimum of $50.00 to your wristband at initial top-up in order to maximise your experience at VANFEST.

HOW DO I KNOW HOW MUCH I HAVE LEFT ON MY WRISTBAND?

You can simply ask any vendor or top-up staff member to scan your wristband to see how much credit you have remaining. After each transaction, the vendor will also show you the balance you have remaining.

IS THERE A COST TO ME?

In order to make use of the awesome benefits that cashless provides (mainly shorter wait times at the bar for you!), a one-time activation fee of $3.50 will be deducted from your initial top-up.

So if you add $100 to your wristband the first time you top-up, you’ll have $96.50 left to spend. Each consecutive time you add funds to your wristband, 100% of the funds you add will be yours to spend at the bar.

Please also note that all card transactions will also incur a 1.2% surcharge.

WHAT ABOUT IF I DON’T SPEND EVERYTHING ON MY WRISTBAND? CAN I GET A REFUND ON WHAT’S LEFT OVER?

Yes you can! Make sure you hold onto your wristband after the event and head to the VANFEST website between Monday 13th May and Monday 20th May to claim your refund.

You will be required to create an account using your name, email address and phone number, as well as the RFID number printed on the back of your wristband. Once logged in, you will be able to access the CLAIM REFUND section where you can enter your banking details (BSB and account number).

Your refund will be processed back into your bank account within 14 working days.

Please note, there will be a $1 processing fee for refunds. If you have less than $4.99 remaining on your wristband, we are unable to process a refund.

Where can I top up?

You can load currency onto your wristband using either cash, debit or credit card at one of our top-up tents.

CASHLESS WRISTBAND REFUNDS

Refund requests for the unused funds on wristbands for VANFEST 2019 will open after the event has finished. We will update you on the cut-off date to claim a refund on your wristband closer to event date. 

Please note, there will be a $1 processing fee for refunds. If you have less than $4.99 remaining on your wristband, we are unable to process a refund.

Refunds for any unused balance on your wristband will be processed back to your account within 14 working days, unless there is an error in the details you provide which will delay the process.